Human-reviewed support automation
Turn support history into work your team can actually use.
ReplyPilot finds repeated support demand, separates safe automation from human-only risk, and turns the result into reviewed FAQs, macros, handoff rules, and reply drafts.
4
risk levels & actions
8
activation events
1
reviewed workflow
Live workflow
JUL 16 · 09:42 Incoming
Review gate
Automation fit
68
100
18 safe 7 review 3 human
Approved internal noteZendesk ticket #1842
Written back
CSV and inbound email
Gmail read-only sync
Zendesk and Intercom
Neon, R2, Clerk, Stripe
Operational loop
From noisy tickets to confirmed adoption.
The product does not stop at a report. Every recommendation moves through review, export, and an explicit in-use state so teams can measure what changed.
01
Ingest
Normalize CSV, email, Gmail, Zendesk, or Intercom support messages.
02
Classify
Apply deterministic red-risk gates before AI analysis or drafting.
03
Review assets
Approve, edit, reject, or export FAQs, macros, and handoff rules.
04
Confirm use
Mark adopted assets and track second imports, approvals, and exports.
68/100
Automation readiness
31
Repeated questions
9
Human-only risks
6
Assets ready
Conservative by design
Automate the repeatable. Escalate the consequential.
- Refunds and money movement remain under human approval.
- Privacy, legal, fraud, and security messages are blocked from drafting.
- Every generated asset has review and adoption history.
Pilot workflow